Enterprise support

Frequently asked questions about setting up enterprise APIs

What are the enterprise APIs? 

Our enterprise APIs offer the highest level of access and reliability to those who depend on Twitter data. Perfect as you scale beyond premium and need more reliable access, custom tailored packages, or longer-term contracts. Enterprise API access comes with dedicated account managers and personalized technical support.  See the overview of the enterprise APIs.

How can I get access to the enterprise APIs?

To get in touch with our sales team, please apply for access here.

I am currently using enterprise APIs today, should I use Twitter API v2 at this time? 

Managed customers who know they need greater access than what’s available within the Elevated tier (up to 2M Tweets) can continue using enterprise APIs in the same way they do today. Once v2 products become available with the volume level and features they need, they can consider full migration at that time. Your account manager can help you with any specific adoption quesitons or planning.  If you’re interested in hearing more about our plans for access beyond the Elevated tier, you can sign up on our waitlist.

What’s new, valuable, and currently available with v2?

It's helpful to read through frequently asked questions about Twitter API v2.  There are a number of new capabilities available on v2 today that you can easily access. For a short list, you can see the below:

• Likes lookup (see who has liked a Tweet)

• Poll metadata (return poll results and options in a Tweet)

• Tweet annotations (identify Tweets about specific topics)

• Hide replies (hide or unhide replies to a Tweet)

• Detailed metrics in Tweet objects

• Spaces endpoints (look up, search, and measure performance of Spaces)

• Batch compliance endpoints (batch upload large datasets to ensure your stored user and Tweet data is in compliance)

• Manage Tweets (create polls, Tweet reply settings, tag people in images, Tweet to Super Followers)

• Conversation IDs (retrieve full conversation threads more easily) 
• Pin and unpin Lists (pin and unpin Lists to easily switch between curated timelines based on interest, topic, etc. You can also now lookup someone’s pinned Lists to help them manage their timelines.)

What changes, if any, are currently planned for the v1.1 API and enterprise APIs? 

In the future, v1.1 and enterprise APIs may be deprecated/retired in favor of a v2 replacement. We will give ample notice for any planned deprecations of v1.1, premium, and enterprise APIs. For developers using enterprise APIs, our intent is to provide as long as possible to migrate before deprecation.  Our goal is to offer sufficient time for migration whenever possible. 

While our engineering teams will continue basic maintenance on v1.1 and enterprise APIs, all new functionality for Twitter’s APIs will be launched on the Twitter API v2. Ample advanced notice will be given in the event of any deprecations/retirements of v1.1, premium, and enterprise APIs.

Frequently asked questions about enterprise APIs

PowerTrack FAQ

Account Activity API FAQ

Search API FAQ

Historical PowerTrack FAQ

Engagement API FAQ

Get support

Access to Twitter's enterprise API platform includes dedicated support.  See the table below for advice on who to contact for specific support topics.