Support > Twitter API > Enterprise
Enterprise support
Enterprise API products are used by managed Twitter partners. Here we answer frequently asked questions about setup, technical functionality.
Frequently asked questions about setting up enterprise APIs
What are the enterprise APIs?
Our enterprise APIs offer the highest level of access and reliability to those who depend on Twitter data. Perfect as you scale beyond premium and need more reliable access, custom tailored packages, or longer-term contracts. Enterprise API access comes with dedicated account managers and personalized technical support. See the overview of the enterprise APIs.
How can I get access to the enterprise APIs?
To get in touch with our sales team, please apply for access here.
I am currently using enterprise APIs today, should I use Twitter API v2 at this time?
Managed customers who know they need greater access than what’s available within the Elevated tier (up to 2M Tweets) can continue using enterprise APIs in the same way they do today. Once v2 products become available with the volume level and features they need, they can consider full migration at that time. Your account manager can help you with any specific adoption quesitons or planning. If you’re interested in hearing more about our plans for access beyond the Elevated tier, you can sign up on our waitlist.
What’s new, valuable, and currently available with v2?
It's helpful to read through frequently asked questions about Twitter API v2. There are a number of new capabilities available on v2 today that you can easily access. For a short list, you can see the below:
Likes lookup (see who has liked a Tweet)
Poll metadata (return poll results and options in a Tweet)
Tweet annotations (identify Tweets about specific topics)
Hide replies (hide or unhide replies to a Tweet)
Spaces endpoints (look up, search, and measure performance of Spaces)
Batch compliance endpoints (batch upload large datasets to ensure your stored user and Tweet data is in compliance)
Manage Tweets (create polls, Tweet reply settings, tag people in images, Tweet to Super Followers)
- Conversation IDs (retrieve full conversation threads more easily)
- Pin and unpin Lists (pin and unpin Lists to easily switch between curated timelines based on interest, topic, etc. You can also now lookup someone’s pinned Lists to help them manage their timelines.)
What changes, if any, are currently planned for the v1.1 API and enterprise APIs?
In the future, v1.1 and enterprise APIs may be deprecated/retired in favor of a v2 replacement. We will give ample notice for any planned deprecations of v1.1, premium, and enterprise APIs. For developers using enterprise APIs, our intent is to provide as long as possible to migrate before deprecation. Our goal is to offer sufficient time for migration whenever possible.
While our engineering teams will continue basic maintenance on v1.1 and enterprise APIs, all new functionality for Twitter’s APIs will be launched on the Twitter API v2. Ample advanced notice will be given in the event of any deprecations/retirements of v1.1, premium, and enterprise APIs.
Frequently asked questions about enterprise APIs
PowerTrack FAQ
Account Activity API FAQ
Search API FAQ
Historical PowerTrack FAQ
Engagement API FAQ
Get support
Access to Twitter's enterprise API platform includes dedicated support. See the table below for advice on who to contact for specific support topics.
Subject
Twitter Contact
Subject
Technical question on the API, a feature, or product
Bug reports
Twitter Contact
Technical support team
Subject
Report that the API is down or that there is an outage of some sort
Twitter Contact
- Check the API status page for up-to-date information
- For additional support, contact the technical support team
Subject
Question on your contract, pricing, upgrades, renewals, or general billing
Question regarding any changes on your approved use case(s), including new uses of data in demos, trials, or for new prospective public sector end users
Question about our policies after you have read the Twitter MLA, Developer Agreement and Policy, Restricted Uses of the Twitter APIs and Automation Rules
Twitter Contact
Account Manager
Subject
Policy-related issues (e.g. App suspension, report an API policy violation, etc.)
Twitter Contact
- Fill out this form (make sure to be logged in to the Twitter account that you are raising an issue for)
- Notify your Account Manager or technical support team
Subject
New API feature request
Twitter Contact
Account Manager, or the Twitter API feedback platform
For feature requests or missing functionality, please use our feedback platform instead.
For Policy-related issues, such as App suspension, please contact Policy support.
For Twitter-related issues, such as login and account support, please use the Twitter Help Desk.