Customer feedback cards


Collecting structured feedback about customer interactions is an important part of the customer service experience, providing quantitative measures of service quality and effectiveness that benefits both users and businesses. Traditional approaches on Twitter involving links to surveys or entry of unstructured text in Direct Messages or Tweets add friction, resulting in lower engagement. Twitter now supports the programmatic creation and delivery of feedback prompts that allow a user to submit responses to feedback surveys after a conversation.

Customer Feedback Cards are only available to Enterprise data customers who request access through their Account Manager. Access is provided after review of use cases consistent with an experience where a person would realistically expect to receive a request for feedback.