Frequently asked questions


Historical PowerTrack

I am interested in Twitter data and would like to find out approximate subscription costs.

The Historical PowerTrack API is currently only available for one-time, manual historical requests. Please fill out this form to get in touch with our Sales team.

How many Historical PowerTrack jobs can run concurrently?

  • A maximum of 2 jobs can be estimating concurrently.
  • A maximum of 2 jobs can be running concurrently.

You can read more about this in our documentation.

Why are the fields quote_count, reply_count, retweet_count, and favorite_count in the response payload for a given Tweet all returning zeros, when that Tweet has been liked and retweeted several times?

With Historical PowerTrack, Tweets are written to the archive as they are posted. So for original Tweets (i.e. a Tweet that is not the Retweet of another Tweet) quote_count, reply_count, retweet_count, and favorite_count are always expected to return 0.  

Is there a limited number of rules per job?

Yes, there is a limit of 1,000 rules per job with the Historical PowerTrack API.

Please refer to our documentation for further detail.

Can I see the statuses of all my Jobs in one same place?

Yes - you can use the GET /jobs endpoint to retrieve details for all historical PowerTrack jobs.

Jobs that aren't accepted expire 15 days after being estimated. Jobs that are accepted expire 15 days after acceptance. Note that expired jobs are not included in the list of jobs returned.

You can read more about this in our documentation.

Is there a way of increasing the priority of a running job?

No, it is not possible to increase the priority of a Job.

How long do I have to download the Job, and what happens if I don't download it in time?

You have 15 days to download the job once it's completed. Once a job has expired, it is no longer possible to download it.

Find out more about this in our documentation on the subject.

I'm having a hard time downloading my job. Do you have any advice?

Best practice on how to download a PowerTrack job is outlined in our documentation. Note that by following the suggested strategy outlined there, you won't need to worry about the download process being interrupted, as you can easily pick it back up without having to start from the beginning if it does get interrupted.


How can I monitor activity consumption across the different APIs for Twitter data?

Please use the Usage API to see all current usage for a product. You can also find this information by logging into the console.

When are PowerTrack jobs billed?

Historical PowerTrack jobs are billed based on the day that they are completed for processing and the data becomes available. For example, if a job is accepted and starts running on August 31st and completes on September 1st, that job counts towards the September billing quota.

Do Historical PowerTrack jobs use UTC time for end-of-month quota?

Yes, UTC time is used for end-of-month quota.