As a way to protect your company from surprise overages, your account manager can place a “cap” on the consumption of data or other usage dimension. This hard cap will completely turn off access to any/all products reliant on this usage dimension. This offering is for the customer’s protection, in order to prevent overage costs that can be extremely costly.
In most cases, caps will be set on your account at a level above your contracted value. This method helps prevent overage charges, while allowing for moderate or acceptable variation from the contracted value. Through your account manager, you may request to have your cap value modified or removed; however, please know that you will be responsible for any consumption above your contracted value.
If you are in a data subscription package with a hard cap that can not be modified, we recommend that set warning thresholds so that you are notified when you are approaching this package cap.
Note that if you hit the volume cap you should contact your account manager and not the support/Partner Engineering group.
We recognize that most of our customers are unwilling to incur a product outage, however, a cap allows for the identification and containment of an anomaly or unexpected behavior, before the associated overages reach extreme and in some cases crippling levels.