We recently announced Early Access to the new Twitter API and shared our plans for the future. As part of building the new API, we've also completely reimagined the developer experience – starting with the redesigned developer portal, updated docs, and new support section that all roll out today. Since everyone likes to peek behind the scenes, here's an inside look at our design process as we've been rebuilding the developer portal, your new home for all things Twitter API.
We’ve been doing a lot of listening to developers...
In the past two years, we’ve interviewed hundreds of developers, opened up a feedback forum, released surveys all over the world, experimented in the open, tested our ideas with hundreds of people, and even invited developers into our offices to co-create with us (don’t worry we gave them lots of snacks).
You see, we want developers to get moon-eyed when they talk about our documentation. To have error messages that are so helpful they’re almost as pleasant as getting a handwritten letter in the mail. Our aim is to be a company that other developer platforms reference when they are looking for inspiration (and we know we have a way to go). We know that it takes hard work to reach that level of excellence and that it starts and ends with listening to you, and acting upon your feedback.
Tell us about yourself
In late 2018 we kicked off a global study with the core question of understanding what developers were trying to accomplish with the Twitter API.
We learned so much, including that you are an amazingly talented and diverse group of people! Within our vast community of active developers, there were people working to help businesses succeed on Twitter, building consumer apps, doing academic research, learning how to code, and even one person who used the Twitter API to make a doorbell . We'd been using a one-size-fits-all approach to developers that treated everyone like they had commercial intent. That approach was not serving people’s needs and we needed tailored solutions for different types of developers.
Twitter Developer Labs
As we set out to improve, we decided that building behind closed doors wasn’t going to cut it. We built Twitter Developer Labs to put early-stage and experimental endpoints out into the world so you all could tell us what you loved and what you hated. We learned a lot that has been incorporated into the fabric of the new Twitter API.
Developers + Twitter employees + design = ️